|
Problem |
Situation |
Possible Cause |
Solution |
|
I can´t advance from the “Create your account” step |
Continue button is not enabled |
Cellphone number is less than 10 digits |
Enter a 10-digit cellphone number |
|
Fan has not accepted Terms & Conditions |
Click on Terms & Conditions checkbox |
||
|
Fan has not accepted Privacy Notice |
Click on Privacy Notice checkbox |
||
|
Screen message appears with “Invalid number” |
Fan has attempted to begin onboarding more than 3 times in less than one minute |
Wait one minute before starting again |
|
|
Screen message appears with “The number you are trying to register is already in use” |
The cellphone number being used has already been registered |
Sign in to your Incode Fan ID with the same number and your face capture |
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