|
Problem |
Situation |
Possible Cause |
Solution |
|
I can´t scan my ID |
Screen message appears with “Unable to continue with onboarding” |
Fan has not enabled camera permissions in the device |
Enable camera permissions in the device |
|
Screen message appears with “Unable to continue with onboarding” |
Browser not supported |
Use Google Chrome for Android, or Safari for iOS |
|
|
Screen message appears with “Unable to continue with onboarding” |
Incorrect capture of ID |
Ensure ID is aligned correctly with frame guide Ensure ID is free of shadows or obstructions Ensure proper light conditions. Avoid excessive lighting that cause glare |
I can´t scan my ID
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