I can´t advance from the “Let’s take a selfie” step

I can´t advance from the “Let’s take a selfie” step

Screen message appears with “Unable to continue”

Browser not supported

Use Google Chrome for Android, or Safari for iOS

Screen message appears with “Account already registered”

Fan has already created an Incode Fan ID with a different cellphone number

Sign in to your Incode Fan ID with the cellphone number previously registered and your face capture

Screen message appears with “Unable to continue”

Face capture does not match ID picture

Capture face of the same person who appears in the ID previously scanned

Screen message appears with “Face not detected” 

Selfie with improper light conditions

Capture face with proper lighting conditions

Blurry selfie

Capture face while holding still

Using a printed picture or photocopy as a selfie

Capture face of the person who appears in the ID

Using a digital picture as a selfie

Capture face of the person who appears in the ID

Obstructions

Ensure no obstructions are present during face capture

Eyewear

Ensure eyewear is removed for face capture

Face masks

Ensure face mask is removed for face capture

Partial or cut off capture

Ensure face capture of the entire face

Painted face

Capture face without paint