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  1. Incode ID Support
  2. Troubleshooting
  3. Onboarding

Onboarding

  • I am not able to begin my onboarding – Start page does not load
  • I can´t advance from the “Create your account” step
  • I can´t advance from the “Verify phone number” step
  • I can´t scan my ID
  • I can´t advance from the “Complete your information” step
  • I can´t advance from the “Let’s take a selfie” step
  • I get a “Pending review” message
  • I get an “Unable to continue” message
  • I can´t advance from the “Enable Fan ID” screen
  • I can’t see my QR code
Incode ID Support
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