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Problem |
Situation |
Possible Cause |
Solution |
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I can´t advance from the “Verify phone number” step |
Fan does not receive SMS |
Mistake in the cellphone number entered |
Correct the cellphone number |
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Limited phone connectivity |
Find a location with better cell signal |
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Remove cellphone case and start again |
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Enable airplane mode for 30 seconds and start again |
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Wait for 2 minutes and click on “Send again” |
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Continue button is not enabled |
OTP code has not been entered |
Enter the 6-character OTP code |
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Screen message appears with “Incorrect code, please try again” |
OTP code entered is incorrect |
Ensure the correct OTP code has been entered |
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OTP code is expired |
Review OTP codes received and enter the latest code |
I can´t advance from the “Verify phone number” step
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