|
Problem |
Situation |
Possible Cause |
Solution |
|
I get a “Pending review” message |
Screen message appears with “Pending review” |
ID not supported |
Use a supported ID |
|
ID capture with glare |
Ensure ID capture is done with proper lighting conditions without glare |
||
|
ID is damaged |
Use an ID that is not damaged |
||
|
ID expired |
Use an ID that is not expired |
||
|
ID is false |
Use a real ID |
||
|
Blurry capture |
Ensure ID is static during capture |
||
|
Double capture of the front of ID |
Capture front of ID first, then capture the back of ID |
||
|
Printed ID |
Use a physical ID |
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|
Digital / in screen ID |
Use a physical ID |
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|
ID is too old – unable to validate face |
Use a more recent ID |
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|
Selfie with improper light conditions |
Capture face with proper lighting conditions |
||
|
Blurry selfie |
Capture face while holding still |
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|
Using a printed picture or photocopy as a selfie |
Capture face of the person who appears in the ID |
||
|
Using a digital picture as a selfie |
Capture face of the person who appears in the ID |
||
|
Obstructions |
Ensure no obstructions are present during face capture |
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|
Eyewear |
Ensure eyewear is removed for face capture |
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|
Face masks |
Ensure face mask is removed for face capture |
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|
Partial or cut off capture |
Ensure face capture of the entire face |
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|
Painted face |
Capture face without paint |
I get a “Pending review” message
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